Refund Policy

At Foxient, we strive to ensure a positive experience for all our users. As a digital marketplace, we have established the following refund policy to address any issues related to digital content purchased or downloaded on our platform.

1. General Policy

1.1 Due to the intangible nature of digital products, refunds are generally not offered once a purchase or download has been completed.
1.2 Exceptions may be made in cases where the purchaser can demonstrate a significant issue with the file that renders it unusable.

2. Eligibility for Refunds

2.1 A refund request will be considered if:

• The file is corrupted, incomplete, or contains significant errors that prevent its use as described.
• The issue is verified and determined to be caused by the content itself, not by the user’s device, software, or lack of technical knowledge.

2.2 Refunds will not be granted for:

• Buyer’s remorse or change of mind after purchase.
• Issues arising from user error, such as downloading the wrong file or using incompatible software.
• Content that has already been successfully used or redistributed by the buyer.

3. Refund Process

3.1 To request a refund, the buyer must:

• Submit a detailed description of the issue, including screenshots or other evidence demonstrating the problem.
• Provide proof of purchase and any additional information requested by Foxient to verify the claim.

3.2 Refund requests must be submitted within 14 days of purchase.
3.3 Foxient reserves the right to:

• Request further clarification or evidence to validate the refund claim.
• Deny refunds if insufficient evidence of a significant issue is provided.

4. Approved Refunds

4.1 If a refund is approved, the amount will be credited back to the original payment method used during the transaction.
4.2 Refund processing times may vary depending on the payment provider.

5. Contact Us

If you have any questions or need assistance with a refund request, please contact our support team:

Email: support@foxient.com

By using Foxient, you acknowledge that you have read and agree to this Refund Policy.